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All your ONE STOP MODERN questions are answered here. If not, send an email to store@onestopmodern.com. We'll be happy to help.

Tax Free Shopping
ONE STOP MODERN is not only convenient, but more affordable! Did you know that when you shop online you can save 5-10% (states outside of CA) compared to showrooms with similar merchandise.

Ordering from ONE STOP MODERN
You do not have to sign up to order from ONE STOP MODERN!!

Shipping is FREE or already included in the price!
Except for WHITE GLOVE DELIVERY, all prices published, include shipping costs. Please note that although some of the larger items do appear to contain significant shipping costs, we do our best to only pass a portion of our actual shipping costs onto our customers.

New Expedited Shipping feature:
We now offer the choice of expedited shipping option. At check out when asked if you would like FEDEX, select yes, and your item will be shipped next or 2nd day AIR. If the items are larger items such as furniture, your option will be WHITE GLOVE shipping, select yes, and this insures that your delivery will be delivered inside your home as opposed to curbside which is standard.

LEAD TIMES and timing:
Another phrase for HOW LONG? Most of our products have a turn around time of 1 week. If there is a back order or long lead time, you will be notified immediately! Since some of our products are made to order, they will take 4-6 weeks from initial ordering, credit card processing, manufacturing, and lastly, dispatch / shipping.

Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the timeliest method of delivery, and the accurate portrayal of lead times, ONE STOP MODERN reserves the right to make adjustments to lead times due to changing market conditions, product discontinuations, and manufacturer delays that were not predictable. ONE STOP MODERN cannot be held responsible for delivery delays beyond estimated lead times as represented on the site.

What are my Payment Options?
ONE STOP MODERN currently accepts VISA and MASTER CARD. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL.

When will you take payment for my order?
It is our policy to take full payment before the order can commence. Many of our products are made on demand and processing payment up-front helps us legitimize the order and protect against credit card fraud as the transaction will normally appear on the card holder's statement before the goods are dispatched. In most cases the customer is protected by the credit card issuer until the goods are shipped.

Do you offer trade discounts?
For resellers or interior designers, we can offer a discount subject to verification and agreement to our Trade Terms. Please email us for further information at store@onestopmodern.com.

Can I order less tat the specified minimum order quantity?
Minimum order quantities exist for one of two reasons. Firstly, because the merchandise is "made to order" and the manufacturer imposes a minimum or box quantity on us (e.g. 2-4 chairs in each box) Secondly, we impose the minimum order size in order to offer free packaging and delivery.

Can I fax my order?
Yes, you may fax your order to ONE STOP MODERN fax: (866) 589-6257. Please send an email confirming that your fax has been sent by writing to store@onestopmodern.com

Will I be taxed?
ONE STOP MODERN is required by law to charge sales tax on orders SHIPPED TO California state addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

Site Security
ONE STOP MODERN utilizes the latest technology for shopping and ecommerce security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system. VISA and MASTERCARD also take significant security measures to protect your information.

To ensure that your connection is secure, look for the padlock icon in the lower right-hand corner of your browser window after any ecure area of our site. You can also double-check by looking at the web address (URL) window of your browser. When accessing a secure server, the first characters of the site address will change from "http://" to "https://".

RETURNS:
As soon as you place your order, we begin the procurement process with the vendor. Once you have placed your order, we will allow a 2 hour window in which you may cancel, update, or change your order to other merchandise without penalty. Once we have placed the order at your request, ONE STOP MODERN and you, our customer, each become obligated to complete payment of the purchase price.

As many of our products are considered CUSTOM orders through the manufacturer, once an order is processed, the order cannot be canceled after that 2 hours time.

All CUSTOM orders are clearly marked in the PRODUCT DESCRIPTION page as CUSTOM, and are non-refundable or exchangeable. NO EXCEPTIONS!! Examples of our CUSTOM products include: bathroom faucets, kitchen faucets, European door hardware, heating vents, and most of the larger furniture items, and various lighting products.

All other non "custom" orders will incur a 30% restocking fee upon return to our manufacturers/distributors. These items include, but are not limited to: functional lighting, ceiling fans, art work, some furniture, rugs, pillows, throws, decorative lighting, select hardware, etc. Shipping for returns is NOT included, and will be at the sole expense of the customer.

How do I contact ONE STOP MODERN
Email: store@onestopmodern.com
TOLL FREE: (800) 254-2920
Fax: (866) 589-6257
****Please contact ONE STOP MODERN for instructions on how to do returns.

SHIPMENT POLICIES:

SHIPPING METHODS:
We believe the best method of delivering products to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If your order contains more than one item with a different name, it is possible that the merchandise will be coming from different suppliers and manufacturers, as well as on different days because they ship from different parts of the country.

Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the timeliest method of delivery, and the accurate portrayal of lead times, ONE STOP MODERN reserves the right to make adjustments to lead times due to changing market conditions, product discontinuations, and manufacturer delays that were not predictable. ONE STOP MODERN cannot be held responsible for delivery delays beyond estimated lead times as represented on the site.

Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes.

All prices include shipping in the US, excluding Alaska and Hawaii. If shipping to these states or Internationally, please contact customer service at store@onestopmodern.com

SHIPPERS:
Most all of ONE STOP MODERN's shipping is done by UPS, FED EX, DHL, and Home Direct

WHAT TO DO WHEN YOUR SHIPMENT ARRIVES
Please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each item individually.

2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the lighting, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, "Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery." (The Consignee is the person receiving the shipment or "You" in this case).

3. In the event that your products were damaged during transit, we ask you to use your best judgment. If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write "PACKAGE DAMAGED" when you sign for delivery. This is VERY important. Then, please contact our customer service department at store@onestopmodern.com You can also notify us and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt "REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE." Then, please notify ONE STOP MODERN so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 45% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customers responsibility and not that of ONE STOP MODERN. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed - No Exceptions. Any and all damage claims must be reported to ONE STOP MODERN within 48 hours of delivery. ONE STOP MODERN is not responsible for any damage not reported to ONE STOP MODERN within 48 hours of delivery - No Exceptions. At ONE STOP MODERN we strive to provide each customer with a pleasant and memorable experience.
By inspecting your deliveries and properly documenting any damages, you are providing ONE STOP MODERN with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

WHITE GLOVE DELIVERY
For all non FedEx, UPS and DHL items, we will arrange for in-home delivery through our WHITE Glove Delivery Service for an additional handling charge.

All Freight Deliveries are WHITE GLOVE BRONZE/CURBSIDE DELIVERY status.

White Glove Bronze
Bronze service level provides two-man delivery, to inside the threshold of your residence. If you live in a home with a garage this means the product may be brought into your garage. If you do not have a garage, the product will be brought inside your front entrance. If you live in an apartment building or condo, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). (If you need the product moved up additional flights inside the home choose Silver service.) The product will be left in the original packaging.

IF YOU WISH TO HAVE THE ITEM DELIVERED INSIDE, AND SET UP, ADDITIONAL CHARGES ARE INVOLVED. PLEASE CONTACT CUSTOMER SERVICE. NOTE:
*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

When your order arrives at the delivery center closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 4-hour window, Monday through Friday during regular business hours. Saturday or Sunday deliveries are not available.

We ask that you have the area in which the product is being delivered to be clear of debris and obstacles including the walkway into the room of choice. Please make sure doorways are of sufficient height and width in relation to the items going through. It is possible if you live in a condo or apartment that you will need to arrange elevator appointment to coordinate with your delivery. This may include installation of floor and wall pads. Please ask your building manager to provide you with the interior dimensions (to include doorway) of the elevator to insure product fit.

One other important point to remember about white glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT SUBJECT TO INSPECTION" clearly on the PROOF OF DELIVERY sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you have issues with your delivery you must contact us prior to releasing the drivers from your home.

Shipping charges are typically determined by product weight, size, ship-to-address, handling and installation requirements. The cost of shipping is not included in the product prices and will show up as a separate line on your order summary. We negotiate the best deals possible with our freight carriers and pass these savings directly on to you. All charges for your purchase, shipping and handling are prepaid. Should a carrier request additional payment on delivery, please contact our customer service.

IN CLOSING...

We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. ONE STOP MODERN is not responsible for such changes in availability or for any other inadvertent errors on our site.

If an item is out-of-stock, we can usually provide the buyer with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.

If the warranty does not cover replacement parts, or if it has expired, ONE STOP MODERN can usually order parts for all of the products listed on this site. Please contact our sales department for more information. In the body of the email, please specify what parts are needed.




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